Shipping Policy
At Soluvia, we are committed to delivering your order quickly, safely, and reliably. Below you’ll find everything you need to know about how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Shipping Times
| Location | Delivery Time |
|---|---|
| United States | 5–12 business days |
| International | 5–12 business days |
Delivery times begin after your order has been processed and shipped. While most orders arrive within the stated timeframe, delays may occur due to customs, carrier issues, or peak shipping periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Any promotions offering free or discounted shipping will be shown during checkout.
Tracking Your Order
Once your order ships, you will receive a tracking email. Tracking information may take 24–48 hours to update after shipment.
Customs & Import Fees
For international orders, your local customs office may apply duties or taxes. These fees are not included in your order total and are the customer’s responsibility.
Incorrect Address
Please double-check your shipping information before placing your order.
Soluvia is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Orders
If your order has not arrived within 30 days of shipment, please contact us and we will work to resolve the issue promptly.
Contact Us
For any shipping-related questions, please reach out to:
reecersn@gmail.com
We’re here to help.